Contact details to customer support: contact us
What does personal data mean?
“Personal data” can be described as all details about an indefinable or identified person, or you as a user – customer.
Meaning someone who is able to be identified directly or indirectly by reference, certain number or any factors regarding one`s social, physical, physiological, cultural or economic identity.
Your personal probably is about to be processed in case you:
- Get in contact with our company – by booking/requesting a service via our website / email / phone.
- Send an inquiry through our website
- Subscribe to our newsletter
- Get in contact with us directly or using some of our contact channels to give a feedback
- Provide any response to our marketing communication
- Correspond with us by phone, email, post or through any other channel, meaning that we will probably keep a record of it and collect the personal data in accordance with the part on ‘’Personal data that we handle’’ that you can find below
Personal data that we handle
Your personal information can be processed by us is after your agreement, if needed for the preparation of a contract in where you can be a part of or if and when it is needed for a legal obligation.
All the information about why and how we process your data, the legal reasons for it and for how long do we store and keep your personal information can be found below.
We will possibly have to take your email address so we can send a confirmation for a booking, invoices, or new offers for you as a client. All of the above is approved by you and it is going to be kept for six years after the termination of our business relation or if you withdraw your consent. Please note that your email address probably will/can be forwarded to our cleaners and contractors.
In case of requesting or booking a service, you as an inquirer will be obligated to provide voluntarily your full address so we can locate and be able to have access to the discussed property to execute a cleaning service. The information will be kept for six (6) years after the termination of our business with you or when/if you withdraw your consent, whichever is the longer period.
You have to provide us with your payment details, so the amount for the service could be taken. However, please bear in mind that personal details like this are encrypted after the amount Is charged. This is done only with your consent and the payment details will be kept after the transaction is done.
Should you represent a company and ask about our services on its behalf, your professional and / or employment details will be requested and possessed by us. All the personal information should be given with your consent and will be stored for six years or by the time you decide to withdraw your consent. The information can be forwarded to our contractors and/or cleaning employees.
Sometimes it`s possible our company to request pictures to be forwarded by you so we can provide the most accurate price. This can be done only with your consent to provide us with such and all photos will be stored for a period of maximum three weeks.
A cookie is a small piece of information that can be kept on your computer or mobile device, used to help the website to “remember” you and your personal preferences with time. Session cookies are kept only for a short amount of time (up to 30 minutes after your visit), while persistent cookies can be stored for up to 12 months after your last visit of the website.
You can manage the cookies and whether you accept them on your computer or mobile device by accessing the browser settings. For most browsers, you are able to categorically accept, refuse or delete cookies at all times.
Where your personal data is stored
As we are a national company active in the United Kingdom, your personal information is stored and processed inside the European Economic Area (EEA), ensuring compliance with relevant EU legislation on personal data processing.
We can point as one of the most important goals for our Company to be the security of all personal data that we gather by our clients, which means that we strive to use all needed technical and organisational measures to protect it from being used/accessed by unauthorised and third parties.
Summary of your rights towards us:
As a user of our services, you have the right to claim the following towards us. Also our contact details are located on top of this Privacy Notice.
- Right to be deleted
- Right to withdraw consent
- Right to access
- Right to rectification
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to lodge a complaint with a supervisory authority
Right to be deleted
If you happen to request any personal data about you that we have to be deleted, we will do so as soon as possible, but in up to one month. However, if the information Is needed for an active contract to preserve it as a legal one, we will not delete it until it is no longer needed.
Right to withdraw consent
The consent you provided us with can be withdrawn by you at all times of course if it is not a subject to any legal ground, the data will be erased in the shortest possible time frame. Please note that your withdrawal of consent does not obligate us to delete personal information that is processed based on a contractual relationship or any other legal ground.
Right of access
The customer has the right to inquire and receive data about what type of information about him/her is being processed, as well as the following:
a) Why is it processed
b) What categories of personal data are included
c) Who can see that personal information
d) For how long and for what reason the data will be used
e) If there is automated decision-making and profiling
Right to rectification
Your personal information could always be edited if requested within a month`s time, plus adding or completing incomplete one.
Right to restriction of processing
Instead of deleting all personal data, you may require from us to restrict the processing of it if:
a) There is a reason to think that the data we have is incorrect and the restriction must be for a period that allows us to verify the accuracy of the personal details
b) You for some reason considered the processing as unlawful, but you do not wish to entirely delete it.
c) We do not need anymore the personal data for the purposes of the processing, but it is required by you for the establishment, exercise or defence of legal claims
d) You have declined the processing that concerns profiling or automated decision-making, whereby a restriction shall be obtained during the period when we assess whether our legitimate ground for the processing override your legitimate ground.
The client reserves the opportunity to retrieve the personal data which that is processed about him/her. There also stands the right to demand that we transmit this type of personal data to another data controller if the personal data is taken based on the client`s consent or if the processing of the personal data is carried out by automated means by us, if we deem it technically feasible.
Right to object
You have the right to protest against processing of personal data that is bothering you. This could be done when the personal data is processed as part of automated decision-making, including profiling, and direct marketing, if such processing would be carried out (see “Personal data that we process” above).
Right to file a complaint with a supervisory authority
There always stands the right to file a complaint with a supervisory authority about the processing of your personal data. No matter where we the business is carried, even if it is not in the same country that you live in, you have the ability to file a complaint to your national supervisory authority. You can find below he contact details to your national supervisory authority:
About this Privacy Notice
With regards to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we must disclose what personal data we collect and process about you, and for what purposes. In this Privacy Notice, you find all such information that we are obliged to inform you.
The Regulation in its entirety in your language, may be accessed by following this link:
Would you like to defend your rights, which are listed in this Privacy Notice, you may contact us using the contact information listed above.